Customer Service Representative

4 weeks ago


Northampton, Northamptonshire, United Kingdom Brook Street NMR Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our helpdesk team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Resolve customer queries and issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Meet and exceed performance targets and key performance indicators (KPIs)
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • High school diploma or equivalent required; degree in a related field preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Us

Brook Street NMR is a leading provider of recruitment and staffing services. We are committed to delivering exceptional customer service and support to our clients and candidates. We are proud to be a Disability Confident Leader and a holder of the Gold Award status from the Defence Employer Recognition Scheme.



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