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Business Process Manager
2 months ago
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
As a Sales Business Process Owner, you will be responsible for translating business problems into Business Requirements, User Experience, and Interface Design, and leading project implementations by supporting Functional Requirements, User Test Scripts, CRP Plans, Data Migration Plans, and Training and Tools Support.
This role combines global design and planning with project management. Responsibilities include developing and supporting global sales tools, including Salesforce (SFDC). You will work closely with sales, marketing, and sales operations to design, implement, and support sales enablement tools globally.
Responsibilities:- Manage a small team of business analysts.
- Own and develop the Lead to Quote Business Processes and lead projects as assigned.
- Seek out ways to utilize platform to improve processes and productivity, and make recommendations to support and organization scaling at a rapid pace.
- Primary global lead to provide direction and support in the areas of user support/training, change control, interface design, data quality, requirements gathering and reporting, user management, customization of fields, page layouts, record types, searching, list views, queues, reports and dashboards, report and dashboard development, and data management.
- Proficient in handling technical requirements, system configuration, user requirements, and related procedures and assist in the development of technologies to create solutions that support business requirements and drive key business decisions.
- Guide regional administration of cloud-based solutions like SFDC to meet overall objectives of implementation and provide industry recommendations and guidance.
- Define, communicate, and support a change management (release) process.
- Manage prioritization of change requests and projects in conjunction with other functions.
- Manage and maximize ROI from engaged vendors.
- Influence team members on user experience and design and provide technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
- Extensive experience in project management leading technology implementations, whether that has been in a B2B space; software or hardware.
- Supervisory experience managing a virtual team.
- Business Process Mapping and Business Analyst Experience.
- Understanding of the and connected sales tools eco-systems.
- Previous experience with writing processes and supporting new testing.
- Critical business problem-solving skills.
- Experience in planning and deployment of sales tools on a global basis including cloud-based solutions like SFDC or CPQ.
We offer competitive fixed salary and performance-linked bonus as well as a range of corporate benefits which support the lifestyle, professional development, health, and learning of our people.
- 25 days holiday + public holidays.
- Up to 32 hours paid time off per year to volunteer with a charity of your choice.
- Reward & Recognition scheme - earn points to spend online.
- Pension Scheme with a matched contribution up to 7%.
- Private medical cover.
- Access to an innovative online learning platform.
- Cycle to work scheme.
- Employee Assistance Program.
Zebra's culture is encouraging and collaborative where employees are encouraged to learn and grow together. This is a phenomenal time to join us – we are excited to hear from you.
We are committed to offering equal opportunities, and we encourage applications from all sections of the community.
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