Order Management Coordinator

6 days ago


Chalfont St Giles, Buckinghamshire, United Kingdom Undisclosed Full time
About the Role

The Order Management Coordinator plays a crucial role in ensuring the quality and integrity of orders within the healthcare industry. This position requires a high level of administrative expertise, project management skills, and excellent communication abilities.

Key Responsibilities
  1. Order Entry and Backlog Management: Plan and proactively manage the entire process of fulfilling customer contracts from order entry to collection, ensuring customer requirements are met.
  2. Order Quality and Integrity: Implement changes as required for each project, optimize sales transfers, and ensure orders are validated, compliant, and approved before entry.
  3. Customer Service: Provide an excellent level of service to customers, including answering phone calls, responding to price enquiries, order updates, stock enquiries, and sales leads.
  4. Logistics and Inventory Management: Monitor customer plans versus actuals, reduce span in customer order fulfillment, and coordinate daily logistics traffic from warehouses.
  5. Contract Management: Give shipping and billing instructions in accordance with contract terms and conditions, follow up on collections issues, and provide root cause analysis for defects.
Requirements
  1. Experience: Previous experience in project management or order management, with a strong background in administration and customer service.
  2. Skills: Proficient user of Microsoft Office, self-motivated, and able to work independently and as part of a team.
  3. Qualifications: Strong administration skills, customer satisfaction oriented, team player, and ability to use systems and work in a matrix environment.


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