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Customer Service Representative

2 months ago

Horsham, West Sussex, United Kingdom Jones Bootmaker Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Jones Bootmaker in Horsham. As a Customer Advisor, you will play a key role in delivering exceptional customer service and providing expert advice on our products.

Key Responsibilities

  • Deliver outstanding customer service, ensuring a positive and engaging experience for all customers
  • Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
  • Be a team player, maintaining a friendly and positive attitude, and supporting colleagues to achieve store standards
  • Support the maintenance of store standards, product placements, and stockroom

Requirements

  • Previous experience in a sales or customer-facing role, preferably in a retail environment
  • Excellent communication and interpersonal skills, with a strong ability to build rapport with customers
  • Ability to work in a fast-paced environment, with a flexible approach to working hours, including weekends
  • Self-motivated and proactive, with a strong desire to achieve sales targets and provide exceptional customer service

What We Offer

  • A competitive hourly rate, with opportunities for pay increases and bonuses
  • A generous staff discount scheme, with some benefits available to share with family and friends
  • Holiday entitlement, which increases with service
  • Company contribution pension scheme
  • Access to the Pavers Foundation, providing opportunities for career development and charitable giving
  • Access to wellbeing and financial support through RetailTRUST

About Us

Jones Bootmaker is a leading footwear retailer, with a rich history and a commitment to excellence. We are proud to be a family-run business, with a strong focus on customer service and community engagement. As a valued member of our team, you will have the opportunity to develop your skills and career, while contributing to our success and growth.