Store Operations Manager

4 weeks ago


Morecambe, Lancashire, United Kingdom Card Factory Full time
Store Manager Role

At Card Factory, we're seeking a highly skilled Store Manager to lead our retail stores and drive commercial growth. As a Store Manager, you'll be responsible for delivering exceptional customer experiences, developing a high-performing team, and making strategic decisions to drive business success.

Key Responsibilities
  1. Customer Experience: Ensure every customer interaction is positive and memorable, fostering a culture of customer-centricity within the store.
  2. Team Development: Coach, train, and develop colleagues to unlock their potential, promoting a culture of continuous learning and growth.
  3. Commercial Growth: Make informed decisions on stock availability, merchandising, and sales strategies to drive business growth and meet sales targets.
  4. Recruitment and Talent Management: Proactively recruit and develop a high-performing team, ensuring the right skills and talent are in place to meet business needs.
  5. Performance Management: Provide constructive feedback and coaching to store teams, District, and Regional Managers to drive performance improvement and growth.
  6. Collaboration and Communication: Work closely with wider stakeholders across the business to drive collaboration, share best practices, and achieve business objectives.
About Card Factory

We're the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. Our mission is to provide exceptional customer experiences and drive business growth through innovation and teamwork.

In return for your hard work and dedication, we offer a range of benefits to support your physical, mental, and financial well-being, including:

  1. 25% colleague discount in-store and online.
  2. Financial Wellbeing Support, including financial education tools and salary advance.
  3. Seasonal incentive schemes.
  4. Opportunity to apply for Retail Apprenticeships.
  5. Access to blended learning and development content.
  6. Discounts across 100's of UK retailers.
  7. Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.


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