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Administrative Operations Manager
2 months ago
An exciting opportunity has emerged for an Administrative Operations Manager at a reputable legal firm specializing in criminal defense.
This medium-sized practice comprises a blend of in-house personnel and consultants, focusing on criminal defense and extradition cases, handling both privately funded and legally aided matters.
Key Responsibilities:
- Overseeing human resources functions, including personnel files, attendance records, and training documentation.
- Directly managing the administrative team and conducting performance evaluations.
- Assisting the Directors in ensuring the efficient operation of the firm.
- Collaborating with Consultant Solicitors to address their requirements.
- Updating and maintaining policies, procedures, and documentation such as the Office Manual and Accreditation materials.
- Facilitating the onboarding process for new employees and maintaining their personnel records.
- Identifying training opportunities and coordinating course bookings.
- Procurement of office supplies and managing contracts as necessary.
- Maintaining comprehensive office records.
- Coordinating with IT service providers to ensure seamless technology operations.
- Participating in management meetings to provide updates and insights.
- Updating and managing the company website.
- Engaging with suppliers and external partners.
- Providing administrative support by handling incoming calls and resolving issues.
- Welcoming clients and ensuring a positive experience.
- Processing payments, invoices, and mail.
- Assisting solicitors with data entry and drafting routine correspondence.
- Opening and managing case files.
- Monitoring case progress through the firm's Case Management System.
Essential Skills:
- Proven experience in managing an office within a legal environment.
- Ability to perform under pressure while engaging with diverse stakeholders.
- Exceptional organizational skills and capacity to manage multiple tasks simultaneously.
Desirable Skills:
- Familiarity with the operations of a criminal Legal Aid practice.
- Experience with CRM6 Legal Aid billing processes.
- Knowledge of legal Case Management Systems.
- This position is offered as an initial fixed-term contract with potential for long-term employment based on performance.
The role operates Monday to Friday, with a competitive holiday allowance of 20 days plus public holidays annually.
