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Compliance Monitoring Specialist
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About the Role
Connells Group is seeking a skilled Compliance Monitoring Analyst to support the delivery of second-line monitoring and mystery shopping activity across the Connells Group Estate Agency functions.
Key Responsibilities
- Regularly analyze individual mystery shopping results and prepare prompt, relevant, and concise reporting for management, including recommendations for addressing weaknesses.
- Track, report, and maintain records on the progress of remedial actions and guide management in implementing necessary improvements.
- Work closely with the Data Analytics and Reporting Specialist to supply regular reports to committees on the risks found from mystery shopping.
- Stay up-to-date with best practices and external developments in monitoring and apply learning to the role.
- Assist with special investigations as required in response to breaches or other issues arising, including occasional visits to branches.
- Identify and escalate significant regulatory issues to the line manager in a clear and accurate manner.
Requirements
- Relevant experience within the Estate Agency industry, with knowledge of mortgage services preferable.
- Sound understanding of Estate Agency regulations, TPOS code of conduct, or FCA Regulation, including MCOB.
- A team player with the ability to work unsupervised.
- Ability to build strong and effective working relationships with stakeholders.
- Attention to detail and ability to deliver high-quality written work and reporting.
- Effective oral and written communication skills.
- Confidence to provide appropriate and commercial challenge to the business.
- Relevant professional mortgage qualification or willingness to undertake qualification.
About Us
Connells Group is one of the largest and most successful estate agency and property services providers in the UK, with a network of over 1,200 branches nationwide.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
