Claims Coordinator

1 month ago


Enfield Town, Greater London, United Kingdom Mears Group Full time
Job Title: Claims Co-ordinator

Mears Group is seeking a highly organized and detail-oriented Claims Co-ordinator to join our team. As a Claims Co-ordinator, you will play a crucial role in ensuring that all issues and complaints reported by service users are managed effectively through to resolution.

Key Responsibilities:
  • Work closely with regional teams to resolve complaints and issues reported by service users
  • Ensure that safeguarding and service user experience are at the heart of the service
  • Develop and maintain effective relationships with stakeholders, including service users, regional teams, and other external partners
  • Provide administrative support to the team, including data entry, record-keeping, and reporting
  • Contribute to the development and implementation of policies and procedures to ensure compliance with regulatory requirements
Requirements:
  • Previous experience working in a similar administration-based role
  • Experience working with complaints and issues resolution
  • IT literate and proficient in using Microsoft Office applications
  • Ability to work well under pressure and meet deadlines
  • Organized, reliable, and adaptable with a strong work ethic
  • Honest and trustworthy with the ability to work using own initiative as well as working as part of a team
What We Offer:
  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day
  • Volunteering Leave
  • Staff perks with Mears Rewards
  • Family-friendly policies
  • Company Vehicle and Fuel Card
  • Access to EAP Counselling sessions

Mears Group is a Disability Confident employer and recognizes our people as our greatest asset. As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport, and proof that you have lived in the UK for the last 5 years.


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