Claims Coordinator

1 month ago


Enfield Town, Greater London, United Kingdom Mears Group PLC Full time
Job Title: Claims Coordinator

Join Mears Group PLC as a Claims Coordinator and play a vital role in ensuring the smooth operation of our accommodation services for asylum seekers.

About the Role:

  • Work closely with regional teams to manage reported issues and complaints, ensuring effective resolution and safeguarding of service users.
  • Utilize excellent customer service skills to provide a high level of support to service users and stakeholders.
  • Collaborate with colleagues to maintain accurate records and ensure compliance with company policies and procedures.
  • Contribute to the development and implementation of strategies to improve service user experience and satisfaction.

What We Offer:

  • A competitive salary and benefits package, including 25 days annual leave and access to EAP Counselling sessions.
  • Opportunities for professional growth and development within a dynamic and supportive team.
  • A chance to make a real difference in the lives of asylum seekers and contribute to the success of Mears Group PLC.

Requirements:

  • Previous experience working in a similar administration-based role, with a strong focus on customer service and complaint management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • IT literacy and proficiency in using relevant software applications.
  • A strong work ethic, with a commitment to delivering high-quality results and meeting deadlines.

Security Clearance:

Mears Group PLC requires all employees to undergo a DBS & BPSS check, as well as Security Clearance, to ensure the safety and security of our service users and stakeholders.


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