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Food Services Operations Manager
2 months ago
Job Summary
We are seeking a highly skilled Food Services Manager to join our team at JLL. As a Food Services Manager, you will be responsible for overseeing all aspects of our food services program, including micro markets, conference centers, hospitality, catering, office, coffee and beverage service, as well as vending.
Key Responsibilities
- Oversee food service operations at assigned locations and activities, including third-party service contractors.
- Act as a single point of contact for all food service-related items.
- Establish and maintain a sound food services management program, ensuring appropriate staffing in accordance with client operating days.
- Manage catering and hospitality needs for designated client businesses and/or events located within select workplaces.
- Ensure that food programs meet and/or exceed local safety and health requirements regarding transport, handling, preparation, and service.
- Partner with vendors to plan, design, and implement a comprehensive culinary-based nutrition and wellness program, including awareness events, classes, and demonstrations, and communications.
- Monitor and manage spend and financials related to food services programs, developing recommendations and strategies for clients to meet and/or improve budget plans.
- Anticipate and respond to client needs and concerns, including ensuring no safety or security incidents.
- Serve as the point of contact for client escalations on inquiries and issues related to services.
- Ensure procedures and audits are designed to identify and escalate risks and issues.
- Proactively identify and escalate risks and issues (audit findings, client complaints, material vendor service issues, information security issues, any impact to KPIs).
- Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.
- Ensure the delivery of all operational requirements as per the client scope of works across sites.
- Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems, and consistency.
- Drive client-specific initiatives, such as technology rollouts, benchmarking, best practices, etc.
- Ensure operations are aligned to financial processes and controls are always adhered to achieve good financial management.
- Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies and procedures.
- Ability to scale a food service operation both globally, regionally, and locally.
Requirements
- Bachelor's Degree, preferred, or equivalent combination of education and experience.
- Minimum of five to ten years progressive experience in foodservice/hospitality management experience.
- Proficiently communicate in both French and English.
- Ability to work with clients at all levels of an organization.
- Strong vendor management experience. Must have strong analytical skills.
- Strong background in a leadership role with exposure to contract management, customer service, people development, food services, etc.
- Exhibits strong communication, presentation, and listening skills.
- Exhibits initiative, responsibility, flexibility, and leadership.
- Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.
