Helpline Support Specialist

2 days ago


Cardiff, Cardiff, United Kingdom Victim Support Full time
Make a Difference Every Day

We have an exciting opportunity for dedicated individuals to join our National Contact Centre team in Cardiff, working 20 hours a week.

The hours are fixed, covering Monday to Friday 5pm to 9pm.

Do you have the resilience and adaptability to work effectively with a focus on customer needs?

As a Helpline Advisor, you will be part of a team that contributes to change and improvement for those who need it.

Key Responsibilities:

  • Provide high-quality support to customers via phone and other communication channels
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain knowledge of our services and policies
  • Contribute to the development of new ideas and initiatives

What We Offer:

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

About Victim Support:

We are a leading charity that provides support to victims of crime and abuse. Our team is dedicated to making a difference in the lives of those who need it most.



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