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Salesforce Administrator and IT Support Specialist
2 months ago
Role Summary:
We are looking for a proactive and skilled professional to join our organization as a Salesforce Administrator and IT Support Specialist. This essential role is vital for ensuring the optimal performance of our Salesforce system and IT services, thereby supporting our operational needs effectively. This position is based in a convenient location, providing an excellent opportunity for those seeking to work closer to home.
Key Responsibilities:
Salesforce Management:
- Convert business needs into actionable specifications for Salesforce enhancements.
- Oversee daily operations of the Salesforce platform, including user management, report generation, dashboard creation, workflow automation, and routine administrative tasks.
- Ensure data accuracy, security, and compliance within the Salesforce environment.
- Customize and configure Salesforce elements such as objects, fields, page layouts, record types, and validation rules.
User Assistance and Training:
- Deliver daily support to Salesforce users, resolve issues, and provide best practice guidance.
- Create and conduct training sessions and materials for both new and existing users to improve their proficiency with Salesforce.
Process Optimization:
- Work with stakeholders to pinpoint areas for process enhancement and propose solutions within the Salesforce framework.
- Design and implement improvements to streamline and optimize business workflows using Salesforce automation tools like Process Builder, Flow, and Lightning components.
Data Analysis and Reporting:
- Develop and maintain custom reports and dashboards to deliver actionable insights to stakeholders.
- Examine data to uncover trends, opportunities, and areas for enhancement.
IT Support Services:
- Provide first-line support for Microsoft 365, Craft CMS, Oracle NetSuite, mobile devices, VoIP systems, office applications, and hardware.
- Manage user accounts in Active Directory.
- Assist with networking, WiFi, firewall management, printer operations, and hardware setup.
- Uphold a high standard of customer service and technical support for internal users.
Candidate Profile:
- Proven experience with Salesforce, including customization and configuration.
- Willingness to pursue training and certifications as necessary.
- Strong understanding of Microsoft 365, Craft CMS, Oracle NetSuite, and Salesforce.
- Experience in managing mobile devices and VoIP systems.
- Proficient in office applications support and Windows Server operations.
- Knowledge of user management in Active Directory, networking, and hardware support.
- Experience in providing first-level support to an internal user base.
- Salesforce Certified Administrator certification is preferred.
- Familiarity with Craft CMS/WordPress and AV setups is a plus.
- Excellent communication skills and a friendly, engaging personality.
- Self-driven individual with the ability to think critically, meet deadlines, and prioritize tasks effectively.
About Us:
SZ&W LIMITED is recognized for delivering top-tier cooking and cooling appliances. With a legacy spanning over 70 years, we have been at the forefront of home refrigeration and cooking, crafting meticulously designed and expertly engineered products that bring professional quality into residential settings. Our dedication to excellence extends to our team members, fostering their growth and development to achieve their personal and professional aspirations.
If you are a sociable and knowledgeable individual with strong communication skills, we welcome you to join our team and contribute to our ongoing legacy of excellence.
