Sales and Marketing Coordinator

7 days ago

London, Greater London, United Kingdom Virgin Hotels Edinburgh Full time
Job Description

Job Title: Sales and Marketing Coordinator

Location: Virgin Hotels Edinburgh

Job Type: Full-time

About Us: Virgin Hotels Edinburgh is a dynamic and innovative hotel company that prides itself on delivering exceptional customer service and creating unforgettable experiences for our guests.

Key Responsibilities:
  • Support Sales Teams: Assist and offer administrative and sales support to the sales teams within the Virgin Hotels Edinburgh property.
  • Undertake Sales Activities: Occasionally undertake sales activities on behalf of Virgin Hotels Edinburgh.
  • Manage Daily Operations: Support the day-to-day running of the department, including organizing show rooms for client visits, monitoring arrival and reservation reports for sales leads, hosting client site visits, and preparing for group and events.
  • Manage Reporting: Manage and assist with weekly, daily, and monthly reporting.
  • Manage Online Platforms: Manage and maintain online platforms, such as Cvent and Venue Directory, and cross-check websites to ensure all information is up to date and correct.
  • Support Enquiries: Support day-to-day enquiries as necessary or required by Sales Managers, including requests for rates, offers, packages, property information, and brochures.
  • Organize Appointments: Support the organization and planning of appointments, client events, FAM trips, and tradeshows, including gifting, appointment setting, guest list management, and general support on the day.
  • Create Offers: Create and distribute offers and packages, latest news or information, and availability updates via e-newsletters to specific clients or markets.
  • Assist with Contracting: Assist with corporate contracting, RFP submissions, and performance tracking.
Requirements:
  • Team Player: Great team player with the ability to create excellent working relationships across the group.
  • Time Management: Ability to manage your time and deliver great experiences for new clients while maintaining an outstanding relationship with our existing premium clients.
  • Organizational Skills: Excellent organizational skills and the ability to multitask are essential.
  • Communication Skills: Strong communication skills to all levels of management.
  • Creativity: Creativity and innovation are essential.
  • Problem-Solving: Ability to think outside the box and approach all issues with a completely fresh approach.
  • Customer Relations: Excellent customer relations, communication, presentation, and organization skills of utmost importance.
  • Adaptability: Able to change direction and work on multiple project aspects at once while maintaining attention to detail.
  • Leadership: Enthusiastic, passionate, able to enthuse and motivate others.
  • Leadership Ability: Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high-quality and brilliant customer service.
Background Requirements:
  • Work Authorization: Current, legal, and unrestricted ability to work in the UK.
  • Education: High school equivalent or education required.
  • Experience: Minimum 1-2 years of previous hotel experience.
  • Language Skills: Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing, and on the telephone.
  • Software Skills: Proficient in MS Outlook, Word, Excel, and PowerPoint.

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