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Sales Operations Coordinator
2 months ago
Job Title: Sales Administrator (Maternity Cover)
Location: Hybrid
Department: Sales
Reports to: Sales Administration Manager
Contract Type: Temporary Contract (Maternity Cover)
About Us:
Jungheinrich UK Ltd is a leading provider of intralogistics solutions, specialising in material handling equipment, warehousing technology, and logistics services. With a strong reputation for innovation and excellence, we are dedicated to delivering high-quality products and services that help our clients improve their operational efficiency.
Job Purpose:
We are seeking a highly organised and detail-oriented Sales Administrator to join our team on a temporary basis to cover maternity leave. The Sales Administrator will play a crucial role in supporting our sales team by managing administrative tasks, ensuring smooth order processing, and maintaining accurate records. The ideal candidate will be proactive, with a strong focus on customer service and an ability to work effectively in a fast-paced environment.
Key Responsibilities:
Order Processing:
• Accurately process sales orders from receipt through to delivery.
• Liaise with the sales team, logistics, and customers to ensure timely and accurate order fulfilment.
• Monitor stock levels and coordinate with the warehouse team to manage inventory and dispatch.
Customer Support:
• Serve as a primary point of contact for customer inquiries related to orders, deliveries, and product information.
• Handle customer complaints and issues, ensuring they are resolved promptly and efficiently.
Sales Support:
• Assist the sales team with preparing quotations, proposals, and other sales documentation.
• Maintain up-to-date records of sales activities and customer interactions in the CRM system.
• Support the sales team with administrative tasks, including scheduling meetings, managing calendars, and organizing travel arrangements.
Reporting and Documentation:
• Prepare regular reports on sales performance, order status, and inventory levels for management review.
• Ensure all sales-related documentation is accurately maintained and filed according to company policies.
Team Collaboration:
• Work closely with other departments, including finance, logistics, and marketing, to support overall sales operations.
• Contribute to team meetings and share insights to improve processes and customer satisfaction.
Key Requirements:
Experience:
• Proven experience in a similar administrative role, preferably within a sales or customer service environment.
• Experience in order processing and customer support is highly desirable.
Skills:
• Strong organisational skills with a keen eye for detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems.
• Ability to manage multiple tasks simultaneously and meet deadlines.
Personal Attributes:
• Proactive and self-motivated with a strong focus on customer satisfaction.
• Team player with the ability to work collaboratively across departments.
• Flexible and adaptable to changing priorities and business needs.
What We Offer:
• Competitive salary commensurate with experience.
• Opportunity to work with a leading brand in the material handling industry.
• Supportive and dynamic work environment.
Jungheinrich UK Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
