Receptionist

4 weeks ago


Exeter, Devon, United Kingdom Mercure Exeter Rougemont Hotel Full time
Job Title: Receptionist

Join the team at Mercure Exeter Rougemont Hotel as a Receptionist and provide exceptional customer service to all guests. As a key member of the front office team, you will be responsible for ensuring a smooth and efficient check-in and check-out process, handling guest queries, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Provide exceptional customer service to all guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Ensure a smooth and efficient check-in and check-out process, handling guest arrivals and departures, and maintaining accurate records.
  • Handle guest queries and requests, providing information and assistance as needed.
  • Maintain a high level of customer satisfaction, ensuring that all guests have a positive experience at the hotel.
  • Work collaboratively with the front office team to ensure seamless communication and a smooth operation.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Basic computer skills, with experience using hotel property management systems.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and supportive work environment.
  • Access to training and development programs.

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