Regional Customer Account Manager

1 day ago

Southampton, Southampton, United Kingdom Barclay Meade Full time
Job Title: Regional Customer Account Manager

At Barclay Meade, we are seeking a highly skilled Regional Customer Account Manager to join our team. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our customers in the EMEA region.

Key Responsibilities:
  • Represent the customer's interests throughout each shop event by defining each event strategy upfront.
  • Build and maintain relationships at all levels with customers to meet their needs, address queries, and tailor service offerings.
  • Balance operational targets, customer commitments, and company profitability.
  • Communicate regularly during all stages of shop visits, including reviewing and sending project status reports, technical reports, cost estimates, investigation reports, invoices, shipping documents to customers.
  • Provide commercial and technical input to analyze each project to ensure compliance with business and customer needs.
  • Coordinate meetings and documentations with service centers and customers to facilitate incoming, on-going, and completed engine events.
  • Ensure customer requirements and contractual terms are respected.
  • Evaluate projects when required for company review and decision-making.
  • Responsible for event strategy, costings, commercial offerings, and coordination of solutions both internally and externally.
  • Manage project margins, profitability, including R&O revenue, and responsible for satisfaction score (MFA).
  • Pro-actively manage customer portfolio in all aspects of the business, including account credit & payments.
  • Close synchronization with other departments to assess opportunities and maintaining current contracts.
  • Support customer visits when required, both on-site and at service centers.
Requirements:
  • 5+ years of customer account management experience in aviation, preferably with experience relating to aircraft gas turbine engines.
  • Strong commercial ability and experience in commercial negotiations with customers.
  • Technical background in engineering and/or aircraft maintenance highly useful.
  • Postgraduate business qualification desirable.
  • Excellent communication and interpersonal skills, with ability to establish high level of trust and credibility with senior management at network shops and customers alike.
  • Ability to prioritize workload within overall departmental and company requirements, with good attention to details.
  • Occasional travel throughout the EMEA region necessary.
What We Offer:
  • Work-life balance.
  • Flexible working.
  • Team building.
  • Growth & development.
  • Diversity & inclusion.

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