Technical Solutions Specialist
6 days ago
We are seeking a highly skilled Technical Solutions Specialist to join our team at Infrastar Ltd. As a key member of our sales team, you will play a pivotal role in understanding our clients' unique technology requirements and designing and implementing tailored solutions to meet their needs.
Key Responsibilities:
- Technical Expertise: Stay up-to-date on the latest technology trends, products, and services to recommend the most suitable solutions for our clients.
- Client Engagement: Engage with clients to understand their technical needs, challenges, and objectives, to build strong relationships and trust. Conduct technical demos to prospective clients.
- Workflow Management: Ensure the everyday workflow of responsibilities is maintained using CRM tools, weekly report outs to clients, monitoring mailboxes, use of Frameworks portals, and creation of sales documentation.
- Technical Support: Provide post-implementation technical support to clients, troubleshoot issues, and ensure the optimal functioning of deployed solutions.
- Solution Design: Collaborate with technical teams to design custom technology solutions that align with the client's and their budgetary requirements.
- Training and Guidance: Offer training and guidance to clients on using and maintaining the technology solutions. Downtime to be used with vendor training.
- Continuous Improvement: Continuously seek opportunities to improve yourself and others within the organisation while also optimising technology solutions and client satisfaction.
Personal Qualifications:
- Experience in designing and implementing IT solutions for clients.
- Proficient in technical solutions relevant to our partners' products and services, including hardware, software, cloud services, and network technologies.
- Experience in sales or a strong understanding of sales principles and techniques.
- Strong commitment to client satisfaction and service excellence.
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