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Customer Experience Director

2 months ago

Dartford, Kent, United Kingdom Zachary Daniels Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Supervisor to join our team at Zachary Daniels. As a Customer Experience Supervisor, you will be responsible for delivering exceptional customer service and leading a team to achieve sales targets.

Key Responsibilities:
  • Lead a team to achieve high levels of sales and service
  • Develop and implement strategies to improve customer satisfaction
  • Manage and develop a team of customer-facing staff
  • Recruit, induct, and train new team members
  • Drive and manage CRM activity to enhance customer relationships
  • Manage the performance of management staff and colleagues
  • Drive incentives for staff to achieve targets and KPIs
Requirements:
  • Proven experience in customer-facing roles
  • Strong leadership and management skills
  • Ability to develop and implement strategies to improve customer satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
What We Offer:
  • A competitive salary and bonus structure
  • Opportunities for career development and growth
  • A dynamic and supportive work environment