Customer Liaison Officer

7 days ago


Peterborough, Peterborough, United Kingdom Novus Property Solutions Ltd Full time

Job Summary:

Novus Property Solutions Ltd is seeking a highly skilled and experienced Customer Liaison Officer to join our team. As a key member of our property maintenance team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Act as the primary point of contact for customers, responding to their queries and concerns in a timely and professional manner.
  • Develop and maintain strong relationships with customers, stakeholders, and colleagues to ensure effective communication and collaboration.
  • Provide support and guidance to customers on property maintenance issues, including repairs, maintenance, and refurbishment.
  • Work closely with our site teams and sub-contractors to ensure that customer needs are met and expectations are exceeded.
  • Identify and implement opportunities to improve customer satisfaction and loyalty.
  • Contribute to the development and implementation of customer-focused initiatives and projects.

Requirements:

  • Proven experience in a customer-facing role, preferably in the property maintenance or social housing sector.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and travel.
  • Full UK driving licence and access to a vehicle.
  • Relevant qualifications or experience in customer service, property maintenance, or a related field.

About Us:

Novus Property Solutions Ltd is a dynamic and award-winning property maintenance company, providing a range of services to clients across Great Britain. We are committed to delivering exceptional service and support to our customers, and we are seeking a highly skilled and experienced Customer Liaison Officer to join our team.



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