Air Conditioning and Refrigeration Service Manager

4 weeks ago


Reading, Reading, United Kingdom CV Library Full time
Job Title: Air Conditioning and Refrigeration Service Manager

We are seeking an experienced Service Manager to head our Reading service office. The successful candidate will have a proven track record in the Refrigeration and Air Conditioning industry and a strong technical knowledge of air conditioning and chiller systems.

Key Responsibilities:
  1. Manage a team of service engineers and support staff, ensuring they have the necessary resources and training to complete their duties effectively.
  2. Handle client requests, including quotations, repairs, and maintenance, ensuring timely and efficient resolution of issues.
  3. Achieve depot revenue budget and maintain depot margin.
  4. Ensure all maintenance renewals are sent promptly and priced correctly.
  5. Review engineer worksheets daily and correct for errors, commenting on individual engineer worksheets for correction and/or praise.
  6. Nurture engineer and support team learning and career progress, completing yearly appraisals and actioning findings and requests.
  7. Approve all engineer and support staff holiday requests and sickness/time off requests, liaising with Human Resources.
  8. Ensure all branch work activity is conducted with the company's health and safety systems of work, focusing on documented risk assessments and engineer point of work risk assessments.
  9. Report any accidents and/or near misses to Service Director, with written reports.
  10. Ensure all engineers have regular in-house instruction as required, and plan, arrange, and authorise engineers to attend external training courses as needed.
  11. Ensure all engineers have all necessary equipment and tooling to enable them to complete repairs/maintenance in a professional and safe way.
  12. Ensure engineer good housekeeping practices through regular checks.
  13. Maintain good housekeeping of service office, warehouse, and building surrounds.
  14. Attend quarterly service management meetings.
Benefits:
  1. Healthcare plan
  2. Progression Opportunities
  3. 25 Days Holiday
  4. Increased Pension


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