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Pensions Administrator Lead
2 months ago
Job Title: Principal Pensions Administrator
Job Summary:
We are seeking an experienced Principal Pensions Administrator to join our team at MERJE Ltd. As a key member of our Pensions Administration team, you will be responsible for the day-to-day administration of occupational pension schemes, ensuring compliance with contracts and deadlines.
Key Responsibilities:
- Manage a portfolio of occupational pension schemes, ensuring accurate and timely administration.
- Oversee the management of treasury and payroll, adhering to internal processes and company policies.
- Supervise and train a team of administrators, providing guidance and support as needed.
- Manage and coordinate the delivery of administrative projects, ensuring timely completion and high-quality results.
- Check and authorize non-standard correspondence and reports, ensuring accuracy and compliance.
- Manage errors and complaints, ensuring effective resolution and adherence to agreed processes.
- Assist the CSD Team Manager as required, providing support and guidance to the team.
- Attend Trustee and ad-hoc client meetings as necessary, representing the company and providing expert advice.
- Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used.
- Manage trustee bank accounts and investment of contributions, ensuring accurate and timely processing.
- Assist the client account manager with documentation and tasks, ensuring seamless delivery of services.
- Prioritize work to ensure Service Level Agreements are maintained, meeting deadlines and targets.
- Monitor transactional activity for Tariff and Fixed fee clients, ensuring accurate and timely processing.
- Deal with non-standard client/member queries, providing expert advice and support.
- Perform other duties and take on additional responsibilities as agreed, ensuring the smooth operation of the team.
Requirements:
- Minimum 5 years' experience in occupational pension scheme administration, including management and mentoring of team members.
- Logical approach to problem-solving, with attention to detail and ability to prioritize workloads.
- Ability to collect and input data, perform complex manual calculations, and explain complex concepts in simple terms.
- Prompt and professional communication with clients and scheme members, via letter, email, and telephone.
- Confidence in providing feedback and coaching, with a focus on motivating and developing team members.
What We Offer:
- 25 days annual leave allowance.
- Private Medical insurance.
- Pension Scheme.
- Life Assurance.
- Income Protections.
- Company Bonus Scheme.
