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Junior IT Service Coordinator

3 months ago

Sheffield, Sheffield, United Kingdom Department for Work and Pensions Full time
Role Overview

The IT Service Coordinator will engage in a variety of essential service management responsibilities, which include monitoring performance metrics, managing incidents, overseeing changes, and addressing issues, all while ensuring services meet predefined standards. This role requires close collaboration with Operations at all levels to enhance service quality and elevate customer satisfaction.

Areas of Assignment

As a Trainee IT Service Coordinator, you will be placed in one of the following divisions:
  • Fraud and Debt Support Teams: You will assist in maintaining IT services utilized by the Counter Fraud Compliance & Debt sectors, which significantly influence the broader operational landscape. Your support will be vital in ensuring the reliability and performance of critical digital services relied upon by the department.
  • Data and Analytics: This division provides a holistic view of IT Services, covering two primary domains: Service Operations and Service Excellence. The team manages a diverse portfolio of services and is responsible for a range of critical functions, including Technical Debt management, Incident handling, Change and Problem oversight, Service Performance evaluation, and ensuring Compliance and Security.
Eligibility Criteria

To qualify for this apprenticeship, candidates must meet the following requirements:
  • Possess a valid passport, birth certificate, or residence permit.
  • Have the legal right to reside and work in the UK.
  • Have resided in the UK and/or EEA for a minimum of three years prior to the apprenticeship start date or hold refugee status.
  • Not be enrolled in full-time education or another apprenticeship at the time of application.
  • Not hold an existing qualification at the same or higher level in a related field.
  • Possess GCSEs in Maths and English at Grade C/4 or above, or successfully complete a functional skills test.
Commitment Expectations

It is essential to demonstrate a commitment to completing the apprenticeship and achieving the associated qualifications.

Work Hours

For part-time applicants, a minimum of 30 hours per week is required, as this role integrates both work and study.

Key Competencies

During the selection process, candidates will be evaluated on the following competencies:
  • Effective Decision-Making
  • Communication and Influence
  • Collaborative Teamwork
  • Quality Service Management
Benefits

We offer a comprehensive benefits package, including:
  • Employer pension contributions of up to 28.97%
  • Annual leave entitlement of up to 30 days, based on your working pattern.
  • Flexible working arrangements, including hybrid working, job sharing, and compressed hours.
  • Personalized learning and development opportunities, including recognized qualifications and mentoring.
  • An inclusive workplace with various staff networks.
Salary Information

The salary for this position is set at £29,500. Existing Civil Servants may retain their current salary upon lateral transfer or may be eligible for a salary increase upon promotion.

Selection Process

The selection process will involve an application stage, followed by an interview stage for successful candidates. Applicants will be assessed based on their qualifications, experience, and competencies.

Security Requirements

Successful candidates must meet security clearance requirements, which necessitate a sufficient period of residency in the UK for thorough checks to be conducted.