Administrative Support Specialist

2 months ago

Redhill, Surrey, United Kingdom WTW Full time

This is a fantastic opportunity for an experienced Administrator to join WTW, a leading Third-Party Administrator, as a key member of the Interface Team.

The Interface Team is responsible for ensuring all HR & contribution interface files are reviewed and processed within agreed Service Level Agreements (SLAs) and completed to the required standards to update member records with the relevant data.

You will take ownership for the accurate processing of client interface files, within tight timescales. The role will involve reviewing data on the files and liaising with client HR & Payroll Teams to resolve any queries that may arise.

Full training is provided, including new starter induction and further training thereafter. As an industry leader, we offer a competitive salary and an excellent benefits package, including a generous company pension scheme, life insurance, medical insurance, eye care vouchers, and flexible benefits, including critical illness cover, dental cover, and many other options.

This is a hybrid role with 2-3 days of office visits at our Redhill office.

The Role

  • Able to work to tight deadlines and communicate progress.
  • Process daily, weekly, and monthly interface files.
  • Assist administration teams with basic office administration tasks.
  • Review interface files when completed to advise client of any issues with the data supplied and contributions received.
  • Review data errors on client files and make corrections as necessary.
  • Set up new joiner records and input member elected fund choices.
  • Manually input member data onto interface files.
  • Prepare and send out joiner packs.

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