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Administrative Support Officer
2 months ago
Our esteemed client, HM Courts & Tribunals Service (HMCTS), operates under the Ministry of Justice, providing essential administrative assistance to the legal framework across England and Wales. HMCTS is dedicated to ensuring that justice is accessible and effective for all individuals.
Role Summary:
The justice system is fundamental to our society, safeguarding our rights and freedoms. It is crucial that it serves everyone, from vulnerable individuals to families in distress, claimants, and businesses. We are currently seeking an Administrative Support Officer/CVP Clerk to join our Public Sector client in a pivotal role.
Contract Details:
This is an 8-month temporary position with a strong possibility of extension, offering valuable experience within the Public Sector.
Working Hours:
37 hours per week, Monday to Friday, between 8:00 AM and 5:30 PM.
Compensation:
Pay rate of £11.88 per hour.
Key Responsibilities:
- Serve as the primary contact for court service users, addressing various inquiries related to their cases.
- Assist users with their applications and ensure cases progress according to service requirements.
- Conduct hybrid hearings, including CVP and in-person sessions.
- Perform administrative tasks, including data entry and case preparation.
- Manage telephone communications and correspondence.
Ideal Candidate Attributes:
- Ability to guide customers professionally and courteously through various digital channels (telephony, email, webchat).
- Proficient command of the English language, capable of simplifying complex information for user comprehension.
- Strong organizational and time management skills.
- High emotional intelligence to understand and respond to caller needs, delivering exceptional customer service in alignment with HMCTS policies.
- Team-oriented individual eager to support colleagues while managing personal workload.
If you believe you possess the necessary skills and attributes for this role, we encourage you to apply online. Successful candidates will be contacted promptly to discuss the next steps.
Additional Information:
Brook Street is committed to supporting the Armed Forces Covenant, guaranteeing interviews for veterans and military personnel spouses/partners who meet essential criteria. As a Disability Confident Leader, we are dedicated to engaging with candidates with disabilities and veterans, ensuring equal opportunities for all applicants.
