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Customer Service Ambassador
2 months ago
We are seeking a skilled Receptionist to join our dynamic team at Park Inn by Radisson Southend-on-Sea. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.
Key Responsibilities:
- Provide warm and welcoming service to guests, ensuring their stay with us is memorable and enjoyable.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Work collaboratively with the front office team to maintain a high level of guest satisfaction.
Requirements:
- Flexibility and a positive attitude, with a willingness to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Attention to detail and ability to multitask, with a focus on delivering high-quality results.
- Previous experience in a similar role is beneficial, but not essential.
What We Offer:
- A competitive salary and benefits package, including special rates for team members and their families.
- Opportunities for career development and growth, with access to training and development programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Complimentary meal on duty and uniform.
- Access to our leisure facilities and Employee Assistance Programme.
About Us:
Park Inn by Radisson Southend-on-Sea is a vibrant hotel located in the heart of Southend-on-Sea. We offer comfortable rooms, a colourful restaurant and bar, and versatile meeting spaces. Our team is passionate about delivering exceptional service and creating memorable moments for our guests.
