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Systems Support Analyst
2 months ago
Job Summary:
We are seeking a highly skilled Systems Support Analyst to join our IT team at Barbour International. As a key member of our team, you will be responsible for providing technical support and expertise to our operational departments, ensuring the smooth operation of our core business systems.
Key Responsibilities:
- Provide technical support and troubleshooting for incidents and problems related to our core business systems, with a focus on operational departments.
- Conduct root cause analysis to identify and resolve business issues with our core business systems.
- Collaborate with the IT development team to deliver changes and improvements to our business systems.
- Perform process and systems analysis to define and document requirements for the change process.
- Provide testing and training support as an expert on the use of our core business systems.
- Document known problems, workarounds, and routine tasks to ensure the support team has the necessary resources and understanding.
- Support the wider business by providing system use and configuration support.
Requirements:
- Experience supporting business systems, including ERPs.
- Ability to query in SQL in support of problem analysis.
- Technical IT background, including development experience, is a significant advantage.
Desirable Skills:
- Proven ability to support ERP and large business systems in an operational setting.
What We Offer:
- Discretionary Company bonus scheme.
- Staff Discount.
- Healthcare Cash Plan.
- 25 days holiday as standard, increasing with length of service, plus bank holidays.
- Access to training and development activities to support your career development.
- Free onsite parking.
- Subsidised canteen.
- Hybrid and flexible working.
- Wellbeing support.
