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Restaurant Operations Manager

2 months ago

Helensburgh, Argyll and Bute, United Kingdom Sugar Boat Full time

About the Role:

Sugar Boat is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for the overall operation of our restaurant, bar, and cafe, ensuring exceptional customer service and a seamless dining experience for our guests.

Main Responsibilities:

  • Oversee daily operations of the restaurant, including staff management, inventory control, and customer service.
  • Ensure high levels of customer satisfaction through excellent service, maintaining a spotless guest and staff working environment.
  • Manage staff schedules and performance, providing coaching and development opportunities to ensure team members reach their full potential.
  • Opening and closing duties, including setting up and closing down the restaurant, ensuring all areas are clean and tidy.
  • Handle customer complaints and queries in a professional and courteous manner, resolving issues promptly and efficiently.
  • Maintain health and safety standards, ensuring compliance with all relevant regulations and guidelines.
  • Monitor inventory and order supplies as needed, minimizing waste and optimizing stock levels.

Requirements:

  • Proven experience as a Restaurant Manager or similar role, with a strong track record of success in a fast-paced environment.
  • Strong leadership and organizational skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal abilities, with a customer-focused approach.
  • Ability to work in a fast-paced environment, with flexibility to work morning, evenings, and weekends as required.
  • Knowledge of food and beverage operations, including menu planning, inventory management, and staff training.

What We Offer:

  • Competitive salary of £32,500 per annum.
  • Additional income from cash and card tips.
  • Gym membership.
  • Staff meals.
  • Pension.
  • Friendly and supportive work environment.