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Contract Management Lead

2 months ago


Burton upon Trent, Staffordshire, United Kingdom Ischebeck TITAN Group of Companies Full time
Job Title: Contract Management Lead

Ischebeck Titan Ltd. is a leading innovator in formwork, falsework, and geotechnical solutions. Our sister company, Ischebeck Inform, specializes in concrete accessories and reinforcements, offering cutting-edge solutions sourced globally. We provide top-notch construction solutions for projects in various disciplines.

Job Summary

We are seeking a highly skilled Contract Management Lead to oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow. As a Contract Management Lead, you will be responsible for managing customer inquiries, coordinating hiring and sales processes, and providing leadership to drive team performance and customer satisfaction.

Key Responsibilities
  • Provide hands-on leadership and management of the Customer Service / Hire & Sales Desk team
  • Lead and manage a team of Customer Service Co-ordinators
  • Train and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail, and high levels of customer satisfaction at all times
  • Process Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing, and filing, in a timely and accurate manner
  • Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
  • Produce Management Information to support business objectives
  • Develop professional relationships with internal and external customers and provide high levels of customer service at all times
  • To ensure that all work is executed in line with Company policies and procedures
Requirements
  • Proven experience in a leadership or supervisory role within a customer service environment
  • Hire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department
  • Commercial Awareness
  • Proficiency in Microsoft Office Suite and CRM software
What We Offer
  • Competitive benchmarked basic salary
  • 10% pension
  • 25 days holiday (Increase with service)
  • Non-contractual Bonus scheme
  • Retail discounts
  • Inclusive and vibrant work culture
  • Plus many more flexible benefits tailored to your needs