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Contract Management Lead
2 months ago
Ischebeck Titan Ltd. is a leading innovator in formwork, falsework, and geotechnical solutions. Our sister company, Ischebeck Inform, specializes in concrete accessories and reinforcements, offering cutting-edge solutions sourced globally. We provide top-notch construction solutions for projects in various disciplines.
Job SummaryWe are seeking a highly skilled Contract Management Lead to oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow. As a Contract Management Lead, you will be responsible for managing customer inquiries, coordinating hiring and sales processes, and providing leadership to drive team performance and customer satisfaction.
Key Responsibilities- Provide hands-on leadership and management of the Customer Service / Hire & Sales Desk team
- Lead and manage a team of Customer Service Co-ordinators
- Train and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail, and high levels of customer satisfaction at all times
- Process Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing, and filing, in a timely and accurate manner
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- Produce Management Information to support business objectives
- Develop professional relationships with internal and external customers and provide high levels of customer service at all times
- To ensure that all work is executed in line with Company policies and procedures
- Proven experience in a leadership or supervisory role within a customer service environment
- Hire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department
- Commercial Awareness
- Proficiency in Microsoft Office Suite and CRM software
- Competitive benchmarked basic salary
- 10% pension
- 25 days holiday (Increase with service)
- Non-contractual Bonus scheme
- Retail discounts
- Inclusive and vibrant work culture
- Plus many more flexible benefits tailored to your needs