Business Process Analyst
7 days ago
About the Role
We are seeking a highly skilled Service Delivery Analyst to join our Global Operations team at White & Case. As a key member of our team, you will play a critical role in supporting the delivery of exceptional service to our clients and stakeholders.
Key Responsibilities
- Data Analysis and Insights: Utilize data sets to analyze service volumes, quality, and cost, providing valuable insights to inform global operations and drive future strategies.
- Service Delivery Excellence: Collaborate with colleagues and vendors to develop and implement innovative service delivery methods, leveraging firm-wide tools, dashboards, and automation.
- Communication and Collaboration: Ensure clear, well-presented, and current information for Document Services, Translations, Travel Services, and Print Standards, fostering effective communication and collaboration across functions and locations.
- Service Delivery Accountability: Contribute to vendor relationships and develop internal relationships with service users to support Firm performance, driving excellence and meeting diverse client needs.
- Business Acumen: Apply a deep understanding of the Firm's business model and user requirements to drive effective service delivery, balancing consistency and variances in global service delivery.
- Global and Cross-Cultural Perspective: Analyze data and develop insights that consider the Firm's global presence and diverse client base, informing strategic decisions and driving business growth.
Requirements and Qualifications
- 2+ years of experience in a data or analyst role
- Proficiency in Microsoft Office tools, with a strong focus on Microsoft Excel for analysis
- Excellent written English for professional reports, presentations, and business cases
- Strong organizational skills, with the ability to manage plans, projects, and initiatives
- Preferred experience in gathering requirements and delivering reporting, analytical projects, and advanced BI opportunities
- International and cross-cultural work experience
About White & Case
White & Case is a global law firm with a long history of serving leading companies, financial institutions, and governments worldwide. Our Firm is committed to creating a diverse and inclusive workplace, with a strong focus on excellence, innovation, and collaboration.
What We Offer
As a Service Delivery Analyst at White & Case, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the Firm's success. We offer a competitive compensation package, a range of benefits, and a supportive work environment that values diversity, inclusion, and employee well-being.
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