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Operations Service Manager
2 months ago
About Michael Page
Michael Page is a leading recruitment agency that specializes in placing professionals in top companies across various industries.
About the Role
We are currently seeking an experienced Operations Service Manager to join our client, a well-established logistics company. As an Operations Service Manager, you will be responsible for managing and overseeing the daily operations of the logistics department.
Key Responsibilities
- Manage and Oversee Daily Operations: Ensure the smooth operation of the logistics department, including managing staff, resources, and equipment.
- Implement Productivity Strategies: Develop and implement strategies to improve productivity and efficiency within the logistics department.
- Ensure Customer Satisfaction: Maintain high service standards to ensure customer satisfaction and loyalty.
- Conduct Team Meetings and Training: Conduct regular team meetings and provide necessary training to ensure staff are equipped to perform their roles effectively.
- Handle Escalations and Operational Issues: Handle any escalations and resolve operational issues promptly to minimize disruption to the business.
- Manage Departmental Budgets: Monitor and manage departmental budgets and expenditures to ensure financial efficiency.
- Ensure Compliance: Ensure compliance with transport and distribution regulations to avoid any potential risks or penalties.
- Prepare Reports: Prepare and present reports on logistics performance to the upper management to inform business decisions.
Requirements
- Proven Track Record: Proven track record of a managerial role within the Transport & Distribution industry.
- Leadership and Team Management Skills: Excellent leadership and team management skills to motivate and inspire staff.
- Logistics Knowledge: Strong understanding of logistics and supply chain processes to drive business efficiency.
- Logistics Software Proficiency: Proficiency in using logistics software and tools, such as Paragon.
- Customer Service Skills: Exceptional customer service and communication skills to build strong relationships with customers.
What We Offer
- Competitive Salary: A competitive salary ranging between £55,000 and £66,000 per annum.
- Company Car or Car Allowance: Company car or car allowance to support business travel.
- Bonus Scheme: 10% bonus scheme to reward high performers.
- Holiday Leave: Generous holiday leave to ensure work-life balance.
- Healthcare Provision: Healthcare provision to support staff well-being.
- Pension Contribution: Pension contribution to support staff retirement planning.
- Professional Development Opportunities: Opportunities for professional development and career progression within the company.
- Inclusive Work Environment: A supportive and inclusive work environment to foster collaboration and innovation.
