Service Manager

2 weeks ago

Huddersfield, Kirklees, United Kingdom Alecto Recruitment Full time
Service Manager Job Description

Alecto Recruitment is seeking an experienced Service Manager to join our client's engineering team. As a key member of the service department, you will be responsible for leading a team of engineers and supervisors, ensuring excellence in service delivery and operational efficiency.

Key Responsibilities:

  • Team Management: Lead a dynamic field service team, conducting technical inspections and overseeing job management processes to ensure quality and productivity.
  • Product & Complaint Management: Implement policies for product liability issues and oversee complaint resolution related to field activities, ensuring compliance with quality standards.
  • Customer Service: Maintain high standards of installation and service, aiming for complete customer satisfaction through effective management of field activities.
  • Cross-Departmental Support: Collaborate with other departments to provide technical support and maintain strong relationships across teams for a cohesive management approach.

Requirements:

  • Proven experience in a Service Management role, including financial and personnel management within the engineering sector.
  • A strong technical background, with expertise in electrical, electronic, or mechanical equipment.
  • Ideally, have a background in Engineering.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent communication, planning, project, and time management skills.

Benefits:

  • 50,000 - 60,000 basic salary (Depending on experience)
  • Target led bonus (approx 10% of salary)
  • 25 days holiday a year, with the ability to buy up to 5 days holiday each year
  • Life Insurance
  • Cycle to Work scheme
  • Company Car
  • Subsidised gym membership
  • Access to Health & Wellbeing Apps
  • Employee discounts
  • A hybrid, flexible working culture

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