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Customer Service Representative

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ChesterleStreet, Durham, United Kingdom Jackson Hogg Full time
{"title": "Customer Service Administrator", "description": "Key Responsibilities

As a key member of the Jackson Hogg team, you will be responsible for delivering exceptional customer service and support to our clients. Your primary focus will be on managing customer inquiries and complaints, ensuring timely and efficient resolution of issues.

Key Performance Indicators
  • Meet or exceed service level agreements (SLAs) for customer inquiries and complaints
  • Process customer orders accurately and promptly to meet deadlines
  • Provide technical support for all product ranges to ensure customer satisfaction
  • Identify opportunities to improve the customer experience and implement appropriate measures
Requirements
  • Very strong communication skills and the ability to deal with both internal and external customers
  • Good team player who can also work well independently
  • Good telephone skills
  • Strong organisational skills
  • Knowledge of CRM systems e.g. Microsoft Dynamics (desirable but not essential)
  • Proactive and professional
  • Self-motivated with a positive approach to work
  • Committed to providing the highest levels of customer service at all times
  • Flexible with a 'can do' attitude
  • Good IT skills
  • Ability to handle multiple priorities and meet deadlines
  • Ability to think outside the box and resolve issues
  • Able to work well under pressure and react well to unexpected issues
  • Works on own initiative
  • Personable and polite
  • Excellent time management skills
", "lang_code": "en-US"}