Operational Support Administrator

3 weeks ago

Sutton Coldfield, Birmingham, United Kingdom NHS Full time
Job Title: Operational Support Administrator

We are seeking a highly organized and detail-oriented Operational Support Administrator to join our team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our Operations Team, you will provide administrative support to ensure the smooth operation of our services.

Main Responsibilities:
  • Provide administrative support to the Operations Manager and other team members
  • Coordinate patient flow across wards and assessment units to support the Accident & Emergency department
  • Support elective capacity to deliver on KPIs for RTT and Cancer pathways
  • Receive and deal with telephone enquiries, being sympathetic and sensitive to the requirements of staff and service users
  • Input and look up patient data on Trust IT systems in accordance with Trust policy
  • Provide a point of contact for patients, relatives, carers, GPs, and other healthcare professionals
  • Create databases to collect and monitor information to assist with the collection and provision of statistical data
Requirements:
  • Business Administration NVQ level 3 or equivalent experience in an administrative environment
  • Experience of dealing with the public/customer service experience
  • Experience of working in a secretarial/administrative role with a proven track record of problem-solving
  • Good organizational skills and ability to multitask
  • Ability to work under pressure and deal with stressful situations
  • Confident in dealing with people at all levels
  • Mature, open, and flexible approach to work
  • Demonstrates care and compassion
About Us:

We are recognized as one of the leading NHS Foundation Trusts in the UK. Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

  • Investing in the health and wellbeing of our staff
  • Offering our staff a wide variety of training and development opportunities
  • Providing a smoke-free premises hospital
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are a motivated and organized individual who is passionate about delivering excellent patient care, we would love to hear from you.

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