Customer Service Representative

1 month ago


Preston, United Kingdom NCO Europe Full time
Job Title: Credit Specialist – Portuguese Speaking

Salary: £23,308.00

Location: Preston, UK

Description:

The purpose of this role is to establish strong relationships with Global Telecoms Client customers, ensuring timely payments for telecommunications services across Canada, Caribbean & Latin America. As a Credit Specialist, you will deliver an exceptional customer experience by resolving complex account issues and liaising with internal business partners.

Key Responsibilities:

  • End-to-End Account Management by collaborating with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams.
  • Engage with accounts payable teams in Retail companies to secure payment commitments.
  • Utilize questioning skills to identify primary root-causes for non-payment of overdue invoices.
  • Communicate effectively to secure payment commitments and monitor payment receipts from customers.
  • Translate customer correspondence for agents supporting languages other than English.
  • Host conference calls with key stakeholders to facilitate resolution of complex billing issues.
  • Reduce Account Receivables on accounts with invoices overdue for 60 days or more.
  • Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
  • Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.
  • Initiate customer feedback surveys via email for all two-way interactions.

Requirements:

  • Experience of working in a customer service / collections / credit control environment.
  • Excellent verbal and written communication skills.
  • Fluent Portuguese both verbal and written.
  • Good computer skills.
  • Sound judgment and decision making.
  • Analytical and problem solving skills.


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