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Receptionist
2 months ago
About Millstream Medical Centre
We are a dynamic and patient-centred healthcare organisation committed to delivering high-quality services to our community.
Job Summary
We are seeking a highly organised and compassionate Receptionist to join our team. As the first point of contact for patients and visitors, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our practice.
Main Responsibilities
- Maintain and monitor the practice appointment system to ensure efficient scheduling and minimal waiting times.
- Welcome patients and visitors, directing requests appropriately and providing clear information about our services.
- Process personal, telephone, and e-requests for appointments via our electronic system.
- Answer incoming phone calls, transferring calls or dealing with the caller's request in a professional and courteous manner.
- Signpost patients to the correct service, ensuring they receive the necessary support and care.
- Initiate contact with and respond to requests from patients, team members, and external agencies in a timely and efficient manner.
- Clinically code data on our electronic health record system.
- Perform photocopying and data entry tasks as required.
- Direct requests for information, SAR, insurance/solicitors letters, and DVLA forms to the administrative team.
- Manage all queries in an efficient manner, ensuring patient satisfaction and practice efficiency.
- Carry out system searches as requested and maintain a clean, tidy, and effective working area at all times.
- Monitor and maintain the reception area and notice boards, ensuring they are up-to-date and informative.
- Support all clinical staff with general tasks as requested, promoting a collaborative and efficient working environment.
- Action incoming mail and correspondence, scanning patient-related documentation and attaching it to their electronic health record.
- Complete opening and closing procedures in accordance with the duty rota, ensuring the practice is secure and ready for the next day.
Person Specification
We are looking for a highly motivated and organised individual with excellent communication skills and a passion for delivering exceptional customer service. The ideal candidate will have:
- Basic IT skills and experience with electronic health record systems.
- Polite and confident communication style, with the ability to work under pressure.
- Planning and organisational skills, with the ability to prioritise tasks and manage multiple requests.
- Adaptability and flexibility, with the ability to work in a fast-paced environment.
- Initiative and a proactive approach to problem-solving.
- Team working skills, with the ability to collaborate with clinical and administrative staff.
- Self-motivation and a commitment to delivering high-quality services.
- Flexibility and a willingness to learn and develop new skills.
- Confidentiality and data protection awareness, with the ability to maintain patient confidentiality at all times.
Desirable Qualifications and Experience
We would welcome applications from individuals with experience working in a healthcare setting, particularly those with experience using electronic health record systems. A GCSE grade C or above (or equivalent) in English and maths is also desirable.
