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Senior Operations Specialist for Facilities Management
2 months ago
Job Overview
General Summary:
The Senior Specialist in Facilities Operations will spearhead essential and potentially sensitive initiatives that demand a high level of professionalism, teamwork, and promptness. This position necessitates collaboration with all Operations leadership as well as other pivotal personnel across Corporate Communications, Human Resources, Finance, and Geographic Information Systems to ensure that the Operations model is consistently aligned with the needs of both internal and external clients, delivering continuous value.
Key Responsibilities:
- Manage and supervise all laboratory services initiatives, including the implementation of new processes and systems.
- Support the evolution of Laboratory Services and lead strategies for ongoing improvement.
- Ensure the documentation of technical processes and justifications is in place, and that the team is properly trained.
- Oversee the auditing and compliance aspects of the laboratory services team.
- Facilitate Lab Space Planning utilizing established Lean methodologies.
- Act as the Project Coordinator for laboratory refurbishments, including equipment installation support and capital expenditure planning.
- Collaborate with the Facilities Project Engineering Manager on lab-related projects and capital planning.
- Maintain the laboratory services component of the Business Continuity Plan.
- Oversee monitoring systems managed by Lab Services and support any necessary upgrades, including environmental and safety monitoring.
- Maintain close communication with end-users, procurement, internal contractors, and vendors to manage service contracts, repairs, and parts orders.
- Optimize operational processes for daily services to ensure maximum quality and customer satisfaction.
- Participate in the evaluation and selection of potential vendors for tasks or projects.
- Contribute to the development and maintenance of relationships with peers within and outside the organization to foster strong collaboration with Operations management.
- Address and resolve online help desk requests within areas of responsibility.
- Ensure that all risk assessments and Standard Operating Procedures (SOPs) are current and accurately reflect practices.
- Keep all instrumentation documentation and metrics updated, including utilization dashboards.
- Assist Lab Services, Facilities Management, and Environmental Health and Safety teams with site projects and compliance matters.
- Handle related administrative tasks and utilize software systems for orders, invoices, and asset databases.
- Drive continuous improvement initiatives within the scope of responsibilities, focusing on efficiencies, cost savings, and sustainability.
- Provide support to the broader Laboratory Services teams and cover for other Senior Technicians as needed.
- Participate in the development and management of departmental and capital budgets related to Facilities.
- Establish effective partnerships and collaborate with business partners across various departments.
- Stay informed about relevant local and federal regulations and disseminate pertinent information.
- Perform other duties as assigned by the Laboratory Services Manager.
Knowledge and Skills:
This role requires excellent communication skills to interact with various departments and internal clients, along with a flexible approach to changing priorities. The ideal candidate will possess prior knowledge of laboratory instrumentation maintenance, health and safety compliance, contract management, and experience in a dynamic laboratory environment. Key attributes include:
- Ability to manage multiple critical projects simultaneously.
- Strong understanding of operational principles and practices.
- Experience in mentoring new team members.
- Proficiency in budget development and cost control.
- Motivated and assertive with exceptional customer service skills in the Pharmaceutical or Biotech sectors.
- Experience in coordinating teams and leading cross-functional initiatives.
- Strong team player with effective communication skills at all organizational levels.
- Awareness of health, safety, and environmental regulations relevant to the role.
- Independent judgment to organize services and implement improvements.
- Proven organizational skills with the ability to meet deadlines efficiently.
- Adaptability to assist other functions and gain support from various groups.
- Attention to detail and excellent self-management skills under pressure.
- Proficiency in Microsoft Office applications and relevant software systems.
Education and Experience:
- Bachelor's degree in a relevant field.
- Typically requires proven experience in a similar role or equivalent combined education.
Preferred Education and Experience:
- Background in Pharmaceutical Laboratory Services or the Biotech industry, or a degree in a related scientific discipline.
- Experience in implementing and managing Lean Sigma and Continuous Improvement initiatives within a laboratory context.
- Proficient in strategic planning and execution of projects using established methodologies.
- Experience in Scientific Services provision and Asset Management processes.
- Familiarity with auditing processes.
- Experience working in accredited or regulated laboratory environments.
- Knowledge of Environmental Health and Safety compliance standards.
- Experience in contractor management.
