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Hospitality Manager
2 months ago
We are seeking an experienced Hospitality Manager to join our team at Signature Senior Lifestyle, a luxury care and nursing home in Kingston upon Thames. As a Hospitality Manager, you will be responsible for overseeing all non-clinical areas of the home, including Food & Beverage service, Culinary (Kitchen), housekeeping, activities, and front of house (Reception & Concierge).
Key Responsibilities- Manage and oversee Food & Beverage service, Culinary (Kitchen), housekeeping, activities, and front of house (Reception & Concierge) to ensure a high-quality experience for residents and visitors.
- Build relationships with residents, champion their experience, and take on board their feedback and manage their expectations.
- Take the lead in resolving complaints and investigating incidents.
- Manage the home's budget and any costs associated with your teams, including provisions from external resources.
- Ensure your team has the right skills to meet the needs of the home, identifying and facilitating any training and development.
- Lead by example, maintaining high standards and setting out clear expectations of each team member.
- 1 to 2 years' experience in a supervisory role, ideally in healthcare, restaurants, or hotels.
- Industry-relevant qualifications.
- Local market knowledge.
Signature Senior Lifestyle offers unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets, and we cultivate a supportive environment for our people, with tailored training and career development at all levels.
What We Offer- Up to £49,000 per annum plus annual bonus.
- Up to 30 days annual leave, starting at 25 plus 8 bank holidays depending on length of service.
- Workplace pension with matching contributions.
- Free meals on shift for staff working 6+ hours.
- Private medical insurance and company sick pay.
- Life Assurance Scheme.
- 'Blue Light' discount scheme eligible.
- Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus.
- Staff recognition scheme – Purple Heart Award.
- Ongoing career training and development.
- Employee Assistance Programme, occupational health support, and wellbeing services.
- Plus cycle to work scheme, study support, long service awards, and more.
