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Business Performance Manager
2 months ago
Maximus is seeking a highly skilled Business and Contract Performance Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the successful management and performance of our employment advisors, ensuring they meet and exceed their performance targets, quality and compliance standards are achieved, and employer vacancies are filled with participants meeting their requirements.
Key Responsibilities:- Team Management: Motivate, direct, and manage a team of Employment Advisors to meet and exceed their performance targets (contractual and financial) within the compliance, quality, and health & safety standards required.
- Quality Audits: Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
- Resource Allocation: Ensure team members' productivity and activity are aligned to referral flows and co-ordinate activity in line with contract profiles, ensuring that correct resource is assigned.
- Forecasting and Planning: Forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures, and statistics, and provide reports and feedback to Operations Manager relating to contractual performance as required.
- Commissioner and Relationship Building: Strong understanding of the Commissioner and relationship building.
- Leadership and Interpersonal Skills: Strong leadership and interpersonal skills, specifically around listening, questioning, delegating, and building relationships.
- Resource and Succession Planning: Able to plan and organise people and carry out effective resource and succession planning.
- Qualifications and Skills: Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths. Proficient in using MS Excel and have a good understanding and working knowledge of Power BI.
EEO Statement: Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions.
