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Senior Operations Associate

2 months ago

Twickenham, United Kingdom Gopuff Full time
Senior Operations Associate

Gopuff is seeking a highly motivated and experienced Senior Operations Associate to join our Operations team. As a key member of our Site leadership team, you will play a critical role in ensuring high operational standards at our MFCs to deliver timely and accurate service to our customers.

Key Responsibilities:
  • Team Leadership: Lead the warehouse team during your shift, demonstrating a strong work ethic and setting a positive example for your colleagues.
  • Picking and Packing: Accurately pick and pack items on a per-order basis for dispatch to customers, ensuring efficient and accurate order fulfillment.
  • Delivery Partners: Support the management of Delivery Partners to ensure a seamless delivery experience for our customers.
  • Issue Resolution: Effectively communicate with customers regarding substituted or out-of-stock items, providing excellent customer service.
  • Goods Inbound: Receive product from vendors, verifying physical count matches purchase order/invoice, and resolving any discrepancies.
  • Stock Management: Maintain accurate inventory levels, conducting cycle counts to minimize out-of-stock products, and managing waste and compliance with our partnership with TooGoodToGo.
  • Warehouse Management: Ensure the warehouse is clean, organized, and compliant with Operating Standards, maintaining a safe and efficient work environment.
  • Health and Safety: Support Onsite Health & Safety compliance and testing, prioritizing the well-being of our team members.
Requirements:
  • Experience working in a restaurant, retail, or warehouse environment.
  • General working knowledge of basic web-based software applications (e.g., Microsoft Office, Google Workspace).
  • Strong work ethic, punctuality, responsibility, and honesty.
  • Effective communication skills.
  • Organized, team-oriented, positive attitude, and helpful.
  • Flexibility to cover shifts during operational hours (7am - 3am).
Benefits:
  • Holiday & Sick Pay.
  • Weekly pay cycle (Get paid weekly).
  • Career growth opportunities.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.