Product Support Specialist

1 day ago

Aberdeen, Aberdeen City, United Kingdom Mintra Full time
About the Role

We are seeking a highly skilled Product Support Advisor to join our Service Centre team in the UK. As a key member of our global service team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Assist customers with troubleshooting and advising on technical solutions
  • Monitor ticketing system for incoming requests and escalate where necessary
  • Identify priorities and new opportunities for system development
  • Contribute to the creation of online documentation and guidance for customers
Requirements
  • Experience working with ticketing systems and online systems
  • Strong communication skills, both written and verbal
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Desire to create documentation for customer use
  • Further education in IT or Technology
What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work with a dynamic and innovative company. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply.

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