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Product Support Specialist
2 months ago
We are seeking a highly skilled Product Support Advisor to join our Service Centre team in the UK. As a key member of our global service team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Assist customers in their use of Mintra software solutions by troubleshooting and advising.
- Monitor ticketing system for incoming requests and escalate where necessary.
- Identify priorities and new opportunities for system development.
- Contribute to the creation of online documentation and guidance for customers.
- Experience working with a ticketing system.
- Ability to create documentation for customer use.
- Experience in supporting the use of online systems.
- Further education in IT or Technology.
- Strong communication skills, both written and verbal.
- A highly organised and structured approach to work.
- Experience in working with Oil and Gas customers.
- Good commercial awareness.
We offer a competitive salary and benefits package. If you are interested in joining our team, please email your CV to [insert email].