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Product Support Specialist
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Mintra is seeking a highly skilled Product Support Advisor to join our Service Centre team. As a key member of our global service team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Customer Service: Ensure that customers receive prompt and efficient support for any issues reported.
- Ticket Management: Monitor and manage ticketing system for incoming requests.
- Escalation: Escalate requests where necessary to ensure timely resolution.
- System Development: Identify priorities and new opportunities for system development to enhance customer experience.
- Documentation: Contribute to the creation of online documentation and guidance for customers.
- Technical Experience: Proven experience working with ticketing systems and supporting the use of online systems.
- Communication Skills: Strong written and verbal communication skills, both internally and externally.
- Organizational Skills: Highly organized and structured approach to work.
- Commercial Awareness: Good commercial awareness and ability to work in a fast-paced environment.
- Language Skills: Ability to communicate in both English and Norwegian.
- Industry Experience: Experience working with Oil and Gas customers.
We offer a competitive salary and benefits package to the successful candidate.
