French Speaking Customer Service Representative

4 weeks ago


Sheffield, Sheffield, United Kingdom Chase and Holland Recruitment Ltd Full time
French Speaking Customer Service Specialist Opportunity

Chase & Holland Recruitment Ltd is proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team.

About the Role

This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.

Key Responsibilities
  • Liaising between sales colleagues and customers to clarify orders, being a main point of contact and developing customer relationships
  • Ensuring orders are processed in a timely fashion in order to meet cut-off deadlines
  • Handling incoming customer enquiries/queries regarding products, order adjustments, complaints, timescales and more complex orders
  • Organising all documentation and certifications as necessary for export orders
  • Working cooperatively within the Customer Service team to support across the use of Salesforce, export orders, complaints, new product information and IT enhancements
  • Supporting in the coordination of all customer-service activities including shipments, inventory levels, orders and sales activities
Requirements
  • Fluent in French
  • Proven customer service experience within a similar role including order processing
  • Experience and knowledge of processing export orders is desirable
  • Excellent communication skills, able to work effectively within a team and build customer relationships
  • IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc


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