Restaurant Operations Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Growth Kitchen Full time
About Growth Kitchen

Growth Kitchen is a pioneering foodtech company on a mission to revolutionize the way people enjoy great food. Our innovative platform empowers kitchen operators to offer well-known restaurant brands, making high-quality dining accessible to everyone.

Job Overview

We are seeking a highly skilled Restaurant Operations and Training Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our franchisees' kitchens, working closely with our Account Management team. Your primary focus will be on training and supporting our franchisees to deliver exceptional customer experiences.

Key Responsibilities
  • Onboard and train new franchisees, equipping them with the skills and knowledge to cook our brands to perfection
  • Conduct regular site checks to identify areas for improvement and provide actionable feedback to franchisees
  • Support customers and resolve site issues promptly and professionally
  • Analyze site performance data to inform operational decisions and drive business growth
  • Collaborate with the wider team to develop and implement strategies that enhance the customer experience and maximize sales
Requirements
  • 1-4 years of experience in a restaurant or hospitality role, preferably as a General Manager or similar
  • A passion for learning and development, with a willingness to ask questions and seek coaching
  • Ability to travel regularly to visit kitchens in your region and engage with customers
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor
  • Fluency in English and the right to work in the UK
What We Offer
  • The opportunity to work with a fast-growing startup in the foodtech space
  • Predictable working hours, with no weekends
  • A competitive salary and benefits package, including a pension scheme and stock options
  • 25 days of holiday + bank holidays

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