Senior Customs Brokerage Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Right Now Recruitment Full time
Senior Customs Brokerage Clerk

Right Now Group is partnering with a leading Global Forwarder to find an experienced Senior Customs Brokerage Clerk to join their team in Birmingham. The ideal candidate will have a strong background in supervising Customs Brokerage teams and a minimum of 5 years of Freight Forwarding experience.

Key Responsibilities:
  • Lead the Brokerage Commercial Strategy: Identify opportunities for growth and improvement, and develop a suite of standard brokerage products, marketing materials, and pricing models.
  • Collaborate with Key Account Directors and Business Development Teams: Drive new opportunities and support all brokerage-related opportunities and pipeline development.
  • Present Monthly Updates to the Board: Present key statistics, opportunities, and strategic recommendations.
  • Attend Customer Visits: Develop relationships, gain insights, and generate opportunities.
  • Act as the Primary Point of Escalation: Provide guidance and solutions for complex operational issues.
  • Conduct Regular Audits: Identify gaps, risks, and opportunities for optimization in customer processes.
  • Support Onboarding of New Business: Align with account owners and the onboarding team.
  • Support and Lead Review of Internal and Customer SOPs: Ensure compliance and efficiency.
Requirements:
  • 5+ years of experience in Customs Brokerage/Freight Forwarding
  • Exceptional communication skills
  • Ability to work in a fast-paced environment
  • Experience dealing with SOP reviews
  • Capable of working alone and presenting to Board Members
  • Attention to detail

Salary: £35,000 - £50,000
Location: Birmingham
Shift: Monday to Friday, 8:30am - 5:00pm

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