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Luxury Retail Operations Manager

2 months ago

Cheltenham, Gloucestershire, United Kingdom Tom Ford Full time
Tom Ford - Luxury Retail Operations Manager

Luxury Retail Operations Manager

"It is my ambition to establish the premier luxury brand of the 21st century." —Tom Ford

To express your most sophisticated and inspiring self, enhance your uniqueness and showcase your identity with maximum effect. Tom Ford Beauty represents an exclusive range of cosmetics and fragrances, crafted with his distinctive vision of contemporary elegance and designed with the utmost quality and luxury.

We are seeking a vibrant and motivational Luxury Retail Operations Manager to guide, mentor, and develop our team of Fragrance Specialists in achieving sales, customer satisfaction, and operational objectives. You will hold complete responsibility for devising and implementing a flexible business strategy aimed at attracting and retaining clientele through targeted initiatives, exceptional customer relationship management, and the leadership of a high-performing team.

Delivering a luxurious experience is our everyday mission. As a Luxury Retail Operations Manager, your responsibility will be to elevate your team in crafting an unforgettable in-store experience. You will also oversee the seamless operation of the store, ensuring that your team is aligned with the counter and Brand vision. This role requires you to mentor and inspire your team, facilitating their development and enabling them to surpass their KPIs, alongside your own.

Compensation and Benefits

  • Competitive industry salary
  • Eligibility for commission scheme
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
  • Benefits platform with exclusive discounts and offers
  • Work-Life Connections – Employee Assistance Programme
  • Comprehensive Training & Development opportunities

Diversity & Inclusion Statement

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company globally, aiming to be both the employer of choice for diverse talent and the brand of choice for our worldwide consumers. We prioritize our people, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is crucial that we maintain a diverse workforce that understands local relevance and the evolving beauty needs of all our global consumers.

Qualifications

You will possess:

  • Demonstrated retail management or assistant retail management experience, preferably within the beauty sector or a fast-paced retail environment
  • Experience in setting sales and customer service objectives, sales analysis, and staff scheduling
  • Prior retail operations experience, including inventory and facilities management and cash reconciliation
  • A proven history of leading, coaching, and developing a team to achieve success
  • Experience in creating and executing in-store events
  • Flexible availability across various days/hours. We encourage all team members to maintain a healthy work-life balance; please discuss your availability further with the hiring manager during the interview.
  • Proficiency in Microsoft Office