Vehicle Damage Assessor

4 weeks ago

North Acton, United Kingdom Solus Accident Repair Centres Full time
About the Role

Solus Accident Repair Centres is seeking a skilled Vehicle Damage Assessor to join our team. As a key member of our production team, you will play a pivotal role in ensuring our customers receive the best possible outcome.

Key Responsibilities
  • Conduct computerised estimates using Audatex
  • Communicate with customers to provide repair information and an indication of completion time
  • Compile all relevant information and complete supporting documentation
  • Record all estimate / repair information on the Advance system
  • Negotiate estimates with the Aviva Engineer when required
  • Discuss claim related issues with the Aviva Engineers
  • Identify opportunities for non-insurance related repairs
  • Conduct mobile and drive by estimates
  • Maintain and secure allocated equipment
  • Assist other team members as and when required
Desirable Qualifications and Experience
  • Proven experience or knowledge of working in the automotive repair industry
  • ATA Accredited
  • Customer service skills - experience of delivery high quality service to customers
  • Planning and organisational skills
  • Flexibility and adaptability managing workflow across a number of department/specialisms
  • Valid driving licence
About Solus

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

We offer a competitive bonus scheme, group income protection with access to a GP and medical advice 24 hours per day for yourself and your family, excellent benefits and rewards packages, competitive employer matched pension contributions, discounts on Aviva products and services, savings and benefits schemes, discounts and schemes for electric vehicle purchase for all employees, and holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.

We are committed to diversity and inclusion, and we interview every disabled applicant who meets the minimum criteria for the job. We are looking for individuals who can grow and support our business and we expect to do the same for you.

This is an excellent time to join a rapidly growing business and help us to shape the future.

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