Vehicle Damage Assessor

4 weeks ago

Acton, Shropshire, United Kingdom Solus Accident Repair Centres Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team at Solus Accident Repair Centres. As a key member of our team, you will play a crucial role in ensuring our customers receive the best possible service.

Key Responsibilities
  • Conduct computerised estimates using Audatex
  • Communicate with customers to provide repair information and an indication of completion time
  • Compile all relevant information and complete supporting documentation
  • Record all estimate / repair information on the Advance system
  • Monitor progress of the vehicle through the repair process
  • Negotiate estimates with the Aviva Engineer when required
  • Discuss claim related issues with the Aviva Engineers
  • To identify opportunities for non-insurance related repairs
  • To conduct mobile and drive by estimates
  • To maintain and secure allocated equipment
  • To assist other team members as and when required
Requirements
  • Proven experience or knowledge of working in the automotive repair industry
  • ATA Accredited
  • Customer service skills - experience of delivery high quality service to customers
  • Planning and organisational skills
  • Flexibility and adaptability managing workflow across a number of department/specialisms
  • Valid driving licence
About Solus

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

We offer a competitive bonus scheme, group income protection, and a range of benefits including a pension scheme, discounts on Aviva products and services, and savings and benefits schemes.

We are committed to diversity and inclusion, and we welcome applications from people with diverse backgrounds and experiences.

If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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