Area Care Manager

4 weeks ago

Castlereagh, United Kingdom Connected Health Full time
About the Role

We are seeking an exceptional Area Care Manager to join our team at Connected Health. As a key member of our leadership team, you will be responsible for overseeing the coordination and management of care services in your assigned area.

Your primary focus will be on fostering a culture of excellence and compassion, empowering our team to thrive and drive continuous improvement in our care practices. You will work closely with our coordinator to develop and grow our services, ensuring effective management and delivery of care to our clients.

Key Responsibilities
  • Maintain a strong relationship with the coordinator, working together to drive business growth and achieve KPIs.
  • Accountable for the provision of on-call telephone services, ensuring effective management and coverage.
  • Direct line management of the area-specific Care Team, including workload management, staff supervision, and performance monitoring.
  • Liaise with the Finance and HR Team to ensure compliance with internal processes and procedures.
  • Regular communication with the team and individuals, ensuring a high level of customer satisfaction and care quality.
  • Manage the 12-week induction of new starters, supervision, and appraisals.
  • Attend client reviews and deal directly with Care Managers and Health Trusts as required.
  • Onboard new clients and provide emergency care assistant cover as needed.
  • Efficiently report safeguarding and client issues to the direct Line Manager.
  • Communicate and participate with the Quality and Compliance team regarding NISCC and Incident Management.
  • Ensure the quality of service provision and liaise with the Quality Monitoring Officer as required.
  • Accountable for the maintenance of client care folders, ensuring up-to-date and high-quality records.
Requirements
  • 3+ years' experience in domiciliary care.
  • Full, valid UK driving licence and appropriate insurance for business purposes.
  • Experience leading a team and creating rotas.
  • Using initiative to improve the lives of our service users.
  • Thinking creatively to solve problems and overcome obstacles.
  • Flexibility to work in the community and cover sickness if needed.
  • Positive and engaging attitude, with excellent communication and planning skills.
About Us

At Connected Health, we are committed to transforming the way homecare is delivered across Northern Ireland and Ireland. We recognize the importance of our team members in driving this transformation and are dedicated to attracting, recruiting, and developing the finest homecare professionals.

We offer a range of benefits, including a pool car, monthly staff awards, and training opportunities. If you are passionate about making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity.

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