Technical Sales Support Administrator

1 month ago

Kelsey and Eden Park, United Kingdom Orion Electrotech Full time
Job Title: Technical Sales Support Administrator

Orion Electrotech is seeking a highly skilled Technical Sales Support Administrator to join our team. As a Technical Sales Support Administrator, you will be responsible for providing exceptional customer service and support to our customers, while also assisting the sales team in achieving their goals.

Key Responsibilities:
  • Communicate with customers and sales team members via phone and email to provide timely and accurate information.
  • Review and respond to customer requests, ensuring that all information is accurate and up-to-date.
  • Assist customers in understanding our products and services, and provide quotes and documentation as needed.
  • Process customer orders and ensure that all necessary documentation is completed.
  • Collaborate with the warehouse team to ensure that customer orders are fulfilled accurately and efficiently.
  • Prepare and send documents to customers, such as shipping labels and documents.
  • Process returns and credits as needed, and ensure that customers are updated on their orders.
  • Collect important safety information and complete checklists for orders.
  • Work closely with the sales and service teams to ensure that customer needs are met and exceeded.
Requirements:
  • Proficient in Microsoft Office, including Word and Excel.
  • Experience working within an ERP system.
  • Ability to identify component parts from drawings.
  • Experience from a Mechanical engineering environment is beneficial.
  • Knowledge of export rules after Brexit is essential.
  • Strong communication and teamwork skills.

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